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Understanding Claim Payments
Follow the numbers.

An estimate, a payment and the final repair cost are different figures. Learn what each number represents before comparing them.

Explore This Guide ↓
Four connected concepts

Understand the value before the payment.

01 · RCV

Replacement cost value

The cost to repair or replace the covered property at current prices, subject to the policy. An RCV estimate is a valuation, not automatically the amount of your check.

Read the RCV definition →
02 · ACV

Actual cash value

ACV commonly subtracts depreciation from replacement cost. The valuation method depends on the policy and applicable law. A deductible or other adjustment can make the payment lower than the ACV figure.

Read the ACV definition →
03 · Later payment

Recoverable depreciation

Some replacement-cost claims begin with depreciation withheld. Eligible amounts may become payable after repair or replacement requirements are met. Keep completion records and check deadlines.

Read the recoverable depreciation definition →

Depreciation accounts for reduced value, commonly associated with age and condition. Ask how each deduction was calculated. Definition →

Nonrecoverable depreciation is not payable under the applicable coverage. An ACV settlement does not automatically include a later depreciation payment. Definition →

04 · Your share

Deductibles

The deductible is your portion of the covered loss, commonly subtracted from the claim payment. Check the deductible that applies to the event, including any separate wind, hail or named-storm provision.

A percentage deductible uses the basis stated in the policy. For example, 2% of a $400,000 dwelling limit is $8,000; 5% is $20,000.

Read the deductible definition →
Illustrative arithmetic · Not a settlement quote

See how one payment can differ from the estimate.

Covered replacement-cost estimate$12,000
Less depreciation− $3,000
Actual cash value$9,000
Less deductible− $2,000
Illustrative initial payment$7,000
Initial payment$7,000

ACV less the deductible

Potential later recovery$3,000

Only if all depreciation is recoverable and requirements are met

Total insurer payments$10,000

$12,000 covered cost less the $2,000 deductible

The deductible is counted once in this example. The later amount is conditional, not guaranteed; actual eligible repair costs and policy terms may change it.

This simplified example assumes the entire scope is covered and no other limits, adjustments or prior payments apply. It does not calculate your claim.

Interior repair work in a retail shop.
Keep repair invoices and progress records with the estimate and payment they relate to.AI-generated illustration · Not a client property or assignment
What may happen next

Ask what is recoverable—and what is required.

Replacement-cost coverage

Some payments initially withhold depreciation. Recovering eligible amounts may require completed repairs or replacement, supporting records and compliance with deadlines.

Actual-cash-value coverage

Do not assume depreciation is recoverable. Check the settlement provision and endorsements for the particular property involved.

A revised scope

If a contractor identifies additional work, organize the findings by estimate line and location. A higher bid alone does not explain which quantities or operations differ.

Ask for the basis
Which estimate and revision date support this payment? Which line items were reduced or omitted?
Ask about conditions
What documentation and deadlines apply to any recoverable depreciation? Request a written explanation.
Track the total
Keep building, belongings and living-expense payments separate, including advances and earlier checks.
Check a percentage
If a deductible is 2% of a stated $300,000 coverage limit, that is $6,000—not 2% of the repair bill. Verify the actual basis in your policy.

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