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Claims We Handle

Theft
Make every missing item count in the record.

A theft loss can include missing property and damage caused during entry. Ownership records and inventories help document what is being claimed.

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Understand your claim

An inventory is more than a total dollar amount.

A theft claim benefits from a clear list of missing property and the records supporting ownership and value. Keep damage caused during entry separate from the items taken, and update the inventory if property is recovered.

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Illustrative damaged door frame around a forced entry point.
Illustrative image · Not a client property
See the whole claim

Identity. Ownership. Value.

Identity

Specific descriptions, brands, models and serial numbers.

Ownership

Receipts, photographs, statements or other available records.

Value

Age, condition, purchase information and comparable replacements.

Start here

Your next steps.

  1. 1

    Put safety first

    Stay clear if someone may still be inside and contact authorities.

  2. 2

    Keep the incident record

    Save the report number and relevant communications.

  3. 3

    List items carefully

    Separate confirmed missing items from those still being checked.

  4. 4

    Support and update the list

    Attach available records and report recovered property.

A closer look

What belongs in a missing-item inventory?

Use what is known and clearly label estimates or details that still need verification.

Description
Item, quantity, make, model and distinguishing details.
Ownership record
Receipt, prior photograph, registration or other supporting record.
Age and condition
Purchase date if known and condition before the event.
Status
Missing, located, recovered or still being verified.
Build a clear record

What should you document?

01

Incident information and entry damage

02

Descriptions, receipts, serial numbers, and photos of missing items

03

Policy limits or special conditions for particular categories of property

Protect people first and follow emergency instructions. Coverage, exclusions, deductibles, duties, and deadlines depend on the policy and applicable rules. A loss does not automatically establish coverage.

How UCAG helps

The policy. The damage. The documentation.

UCAG reviews the available policy and claim records, documents the reported loss, and helps policyholders understand disputed scope and payment questions. A review can address a new, denied, underpaid, delayed, or closed claim.

Look up claim terms → · Compare roofing types → · Browse all claims →

Household photographs and records organized for an inventory.
Use item descriptions, photos and available receipts to document missing belongings.AI-generated illustration · Not a client property or assignment
Preparedness & prevention

Make access harder. Keep ownership records.

Use several practical security measures together rather than relying on one device.

01

Lock doors and windows

Check exterior locks and the security of sliding doors. Keep emergency exits usable.

02

Control keys and access

Avoid hiding spare keys outside. Review who has keys or access codes when occupancy changes.

03

Use lighting thoughtfully

Light entry points and avoid landscaping that conceals them. Consider alarms or cameras suited to the property.

04

Record valuable items

Keep photos, serial numbers and purchase records in a secure backup. These records help identify property if it is stolen.

If you return to signs of a break-in, stay outside and contact police. Do not confront someone or enter to investigate.

Safety guidance & further reading
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Straightforward answers

Common questions.

What if I do not have every receipt?

Gather the records you do have, such as earlier photos, account statements or product registrations. Ask what additional documentation the insurer requires.

Does one contents limit cover every item equally?

Not always. Some categories may have special limits or require scheduled coverage. Check the policy for the particular items claimed.

Should I estimate one amount for an entire room?

An itemized list is more useful. Include quantities and specific descriptions so the estimate can be reviewed.

Further reading: NAIC: Home inventory. State-specific guidance applies in its stated jurisdiction. Your policy and circumstances determine coverage.

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