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Claims We Handle

Commercial
Protect the place you do business.

A commercial loss can involve the building, business property, tenant improvements, and operations. Each part deserves a clear record.

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Understand your claim

One location. Different property interests.

A commercial property claim may involve a building owner, a tenant, and business property owned by either party. Start by identifying what was affected, who owns it, and which policy describes that interest. Keep repair scope separate from any income-loss calculation.

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Illustrative retail shop with water-affected flooring and merchandise.
Illustrative image · Not a client property
See the whole claim

Building. Business property. Tenant improvements.

Building

Roofing, walls, permanent fixtures and other insured building components.

Business property

Stock, machinery, furniture and equipment described by the policy.

Improvements

Tenant-installed work and the ownership or lease terms that apply.

Start here

Your next steps.

  1. 1

    Identify the location

    Match the affected premises to the policy schedule.

  2. 2

    Separate ownership

    Collect leases and records showing who owns affected property.

  3. 3

    Organize the scope

    Keep building estimates, equipment findings and inventory lists distinct.

  4. 4

    Track operations

    Record closures or reduced activity for a separate business-income review.

A closer look

Give each part of the property its own record.

This organization helps avoid mixing building repairs, inventory and financial losses.

Building repairs
Location, affected component, measurements and contractor estimate.
Equipment
Make, model, serial number, ownership and diagnostic findings.
Stock
Quantity, description, purchase records and disposition.
Leasehold work
Lease provisions, installation invoices and repair responsibility.
Build a clear record

What should you document?

01

Building ownership, leases, and responsibility for tenant improvements

02

Equipment, inventory, furniture, and other business property

03

Repair estimates, operating records, and any claimed income loss

Protect people first and follow emergency instructions. Coverage, exclusions, deductibles, duties, and deadlines depend on the policy and applicable rules. A loss does not automatically establish coverage.

How UCAG helps

The policy. The damage. The documentation.

UCAG reviews the available policy and claim records, documents the reported loss, and helps policyholders understand disputed scope and payment questions. A review can address a new, denied, underpaid, delayed, or closed claim.

Look up claim terms → · Compare roofing types → · Browse all claims →

A retail shop temporarily closed while interior repair work is underway.
Document the premises, business property and restoration work separately.AI-generated illustration · Not a client property or assignment
Preparedness & prevention

Assign responsibility before an incident.

A commercial plan should identify who protects the building, who handles operations and who contacts occupants.

01

Name responsible people

Assign building checks, emergency communications and coordination with tenants or the owner.

02

Map important systems

Keep utility, alarm and equipment contacts available to authorized staff and qualified service providers.

03

Plan for occupants

Practice the site’s evacuation and shelter procedures, including assistance needs and visitor communication.

04

Keep property records

Maintain equipment and stock lists, leases and location records in an accessible backup.

Building changes, shutdown procedures and safety systems should be reviewed by the appropriate qualified professionals.

Safety guidance & further reading
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Straightforward answers

Common questions.

Does the landlord’s policy cover my stock?

Do not assume it does. The lease and each policy should be reviewed for the relevant property interests and responsibilities.

What about customer property in my possession?

Identify it separately from property the business owns. Coverage for property of others depends on the policy and any applicable limits.

Are code upgrades included?

Check for ordinance or law coverage and document the specific enforced requirement. A repair estimate and a code requirement are different parts of the record.

Further reading: NAIC: Small business insurance. State-specific guidance applies in its stated jurisdiction. Your policy and circumstances determine coverage.

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