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Claims We Handle

Fire
Look beyond the burn.

The visible burn area may be only part of a fire loss. Heat, firefighting water, belongings, and displacement also need attention.

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Understand your claim

A fire affects more than one room.

A clear fire claim follows the loss through the building, the belongings, and the disruption to everyday life. Keep those parts of the record together, even when different specialists inspect them.

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Illustrative kitchen after a stove fire, with charred upper cabinets and soot across the ceiling
Illustrative image · Not a client property
See the whole claim

Three parts of a clear record.

Building

Walls, ceilings, cabinets and other affected materials.

Belongings

Room-by-room records of furniture, clothing and household items.

Displacement

Receipts and dates for temporary living arrangements.

Start here

Your next steps.

  1. 1

    Wait for clearance

    Follow the fire department’s instructions before returning.

  2. 2

    Capture the condition

    Photograph each affected area before cleanup when access is safe.

  3. 3

    Build an inventory

    Record item descriptions, photos, purchase records and estimates.

  4. 4

    Keep a claim file

    Save the incident report, correspondence and expense receipts.

Build a clear record

What should you document?

01

Fire-department reports and photos after safe access is allowed

02

Affected building materials, belongings, and emergency work

03

Receipts for qualifying temporary living or operating expenses

Protect people first and follow emergency instructions. Coverage, exclusions, deductibles, duties, and deadlines depend on the policy and applicable rules. A loss does not automatically establish coverage.

How UCAG helps

The policy. The damage. The documentation.

UCAG reviews the available policy and claim records, documents the reported loss, and helps policyholders understand disputed scope and payment questions. A review can address a new, denied, underpaid, delayed, or closed claim.

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A separate view of burned kitchen finishes and affected appliances.
Record affected materials and appliances from more than one viewpoint.AI-generated illustration · Not a client property or assignment
Preparedness & prevention

Keep everyday heat from becoming a fire.

Small habits around flames, cooking and heating can reduce common ignition risks.

01

Keep flames clear of drapes

Keep candles and other open flames away from curtains, bedding and anything that can burn. Candles need at least 12 inches of clearance; flameless candles avoid the open flame.

02

Stay with the stove

Remain in the kitchen when frying, grilling or broiling. Keep towels, packaging and other combustibles away from burners.

03

Give heaters space

Keep portable heaters at least 3 feet from things that can burn. Turn them off when leaving the room or going to sleep.

04

Prepare an escape

Test smoke alarms monthly and practice getting everyone outside to a meeting place. Keep exit paths clear.

If a fire starts, get out, stay out and call 911 from a safe location. Do not delay escape to protect property.

Safety guidance & further reading
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Straightforward answers

Common questions.

Should I throw everything away?

Photograph and list affected items before disposal when it is safe to do so. Ask your insurer and restoration professionals what needs inspection or documentation; do not keep hazardous items just for a claim.

Does smoke belong in the fire claim?

Record smoke and soot wherever they are found, including areas away from the burn. Their relationship to the event and the necessary work should be evaluated, not assumed.

What should I bring to a claim review?

Your policy, insurer letters and estimate, fire report if available, photos, inventories and receipts provide a useful starting point.

Further reading: U.S. Fire Administration: After a Fire. State-specific guidance applies in its stated jurisdiction. Your policy and circumstances determine coverage.

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